Job Description
Director of Human Resources Summary The Director of HR is responsible for leading and operating the firm’s HR, payroll, benefits, and compliance services business line. This role owns day-to-day execution, team leadership, and the continued growth and scalability of the Advantage platform. This position requires a strong operator who can balance client delivery, internal team management, and business performance, while ensuring regulatory alignment and efficient, repeatable processes. The Director will work closely with the CEO on strategic initiatives while ensuring the team is executing at a high level. Essential Duties and Responsibilities Essential Duties: Leadership and Team Management Lead, manage, and develop the Continuum Advantage team, including HR, payroll, and program support roles Establish clear roles, responsibilities, and accountability across the team Create a structured, scalable operating environment that reduces reliance on any single individual by encouraging cross-training among staff while keeping in mind each individual’s capabilities and skill levels. Coach and develop team members to increase confidence, ownership, and performance Drive a culture of accountability, communication, and continuous improvement Operations and Service Delivery Oversee day-to-day operations of HR, payroll, benefits, and compliance-related services Ensure accuracy, timeliness, and consistency across all client deliverables Identify inefficiencies and implement process improvements to enhance service delivery and scalability Partner with internal teams (Accounting, Operations, Technology) to ensure clean execution and alignment Maintain strong documentation, workflows, and standard operating procedures Business Ownership and Growth Own the performance of the Continuum Advantage offerings, including client experience, retention, and operational efficiency Partner with the CEO to refine service offerings, pricing, and positioning Support business development efforts, including onboarding and expansion opportunities Identify opportunities to enhance the value and scalability of the Advantage platform Monitor key performance indicators (KPIs) and drive continuous improvement Compliance and Risk Oversight Ensure HR, payroll, and benefits processes align with applicable regulatory requirements Oversee internal audits and coordinate with external legal, tax, and compliance partners as needed Identify and mitigate operational and regulatory risks Maintain and update policies and procedures to support compliance and best practices Collaboration and Communication Serve as a key partner to leadership, aligning products and operations with overall company strategy Act as a point of escalation for complex client or operational issues Support client communication and ensure a high standard of service and responsiveness Collaborate cross-functionally to ensure seamless delivery across all service lines The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply Desired Qualifications (Knowledge and Skills) Strong operational leadership experience, preferably in a service-based or multi-client environment Experience managing HR, payroll, benefits, or similar business functions Proven ability to lead teams, drive accountability, and improve performance Strong organizational and problem-solving skills, with the ability to manage multiple priorities Experience building or improving processes, workflows, and systems Financial acumen, including comfort working with reporting, budgets, and operational metrics Ability to think strategically while executing tactically Strong communication and interpersonal skills Desired Traits Takes ownership and drives results without needing constant direction Practical, solutions-oriented thinker who can simplify complexity Strong sense of accountability and follow-through Comfortable operating in a fast-paced, evolving environment Builds trust with both clients and internal team members Willing to step in where needed while also building structure to avoid long-term dependency High level of professionalism, discretion, and integrity Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the