Director of Marketing Planning & Operations

Who you are 10+ years of experience in marketing ops, business ops, or management consulting in high-growth environments Built OKR and planning systems that drive real accountability and measurable outcomes Owned multi-million dollar marketing budgets and improved forecasting and investment decisions Designed and implemented marketing workflows, governance, and operating systems that scale Demonstrated fluency in AI and applied it to improve workflows (not just experimentation) Exceptional program management and change management skills across complex organizations Deep experience building and scaling JIRA workflows to support planning and execution What the job involves We are hiring a Director of Marketing Planning & Operations to help scale how work gets done across our marketing organization As our operational backbone, you’ll build the systems, planning processes, and rhythms that allow teams to move faster, spend smarter, and execute with clarity You’ll sit at the center of marketing—partnering closely with the CMO and leadership team—to turn strategy into structured, high-impact execution Lead annual and quarterly marketing planning, translating business goals into clear OKRs, aligned budgets, and a centralized marketing calendar Build and run a disciplined operating cadence (weekly, monthly, quarterly) that drives accountability without slowing teams down Own end-to-end marketing budget management, including forecasting, visibility, and optimization Design and scale workflows, governance, and systems that increase velocity and reduce friction across teams Build and maintain a centralized marketing calendar with full visibility into campaigns, launches, dependencies, and capacity Identify and operationalize AI across marketing workflows to improve output quality and efficiency Develop and scale marketing operations talent and capabilities across the organization Benefits Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events