Director of Operations

Director Of Operations We are currently seeking a Director of Operations at the Homewood Suites by Hilton - Keystone at the Crossing location. The Director of Operations will provide operational, accounting, administration, and human resource assistance to Department Leaders. Responsibilities Conduct operational and brand standard training. Conduct employee onboarding. Adhere to all Hilton and General Hotels Corp, policies, procedures, and regulations. Participate in the manager on duty program—Covering MOD shifts as Needed. Ability to assist with food and beverage and housekeeping duties as needed in order to ensure guest satisfaction. Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner. Assist with hotel accounting and payroll. Prepare and submit month end reporting based on the timeline set by the management company. Manage all accounts receivable accounts, including setting up new accounts, sending invoices, posting payments, and making collection calls. Filing all HR and Accounting Files. (physical and digital) Work with the sales department to bill groups accounts accurately and timely. Respond to all guest billing enquiries in a timely manner. Performing administration duties for the Homewood Suites Keystone at the Crossing: answering Phones, replying to emails professionally and timely, effectively communicating with all department and team members. Completing special projects Order office stationery and supplies Maintain a filing system for data on customers and external partners Distribute incoming and outgoing mail Core Competencies Ability to learn a variety of different hotel property management systems. Must respond quickly to guest as well as internal requests and follow up to ensure satisfacti