Job Description
Who We Are: Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day. We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2024, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include: Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America. Named to the Gator100 List of fastest-growing Gator-led companies four years in a row , ranking No. 24 in 2025 Ranked #1 Pest Control Company in Florida by Top Rated Local™ based on more than 10,000 five-star reviews Winner of the 2023 FLCAJ Readers’ Choice Platinum Award for pest control services What We Offer: We offer a comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you! Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support. 401k with up to 4% company matching 2 weeks of paid time off in your first year, 6 paid holidays, and 1 paid floating holiday We offer a competitive pay structure that may include bonus/commission opportunities! Paid training program and company-paid licensure We provide the tools you’ll need, including a take-home company vehicle for business use with a gas card and a company iPhone (at no cost to you!) Employee Discounts Employee Referral Bonus ($2,000) Your Opportunity: We are seeking an experienced, strategic, and highly driven Director of Operations to lead operational performance, infrastructure, and field execution across all service markets within the organization. This executive-level role is responsible for driving operational excellence, improving profitability, developing leadership teams, and building scalable systems to support continued company growth. The Director of Operations will work closely with executive leadership to oversee regional performance, strengthen accountability, improve technician and management development, and ensure operational consistency company-wide. This role will play a critical part in shaping the operational future of the organization as the company continues to scale across existing and future markets. The Director of Operations will oversee Regional Managers and operational support functions while helping shape company strategy related to staffing, routing, budgeting, service quality, operational efficiency, and overall company performance. Provide strategic leadership, coaching, and accountability to Regional Managers and operational leadership teams Drive operational consistency, service quality, and customer experience across all locations Own and improve key operational KPIs including technician productivity, revenue per route, retention, reservices, cancellations, customer satisfaction, and overhead performance Develop and implement scalable operational systems, infrastructure, processes, and performance standards to support company growth Partner with executive leadership on budgeting, P&L performance, operational forecasting, staffing strategy, and growth planning Drive branch profitability through labor management, route optimization, overhead control, and operational efficiency Strengthen manager accountability and leadership development throughout the organization Ensure company protocols, service standards, safety expectations, licensing requirements, and operational procedures are consistently followed Identify operational gaps, inefficiencies, and opportunities for improvement across all markets Partner closely with training and leadership teams to improve technician development and reduce service-related trends Lead operational audits, branch evaluations, and field oversight initiatives as needed Support route optimization, staffing allocation, and scheduling effectiveness across all service locations Provide oversight and strategic direction for fl