Director of Operations (Telecom/Fiber)

At ONUG Communications, we believe in having fun building a great company with great people achieving great results. We’re a Raleigh-area Telecom Fiber Engineering company with a long history of delivering solutions for major telco clients — and we’re growing. If you’re a forward-focused, OSP-savvy Senior Leader who elevates people, processes, and performance, and you’re excited to lead a talented team of engineers, GIS pros, field techs, and project managers toward profitable growth, we want to hear from you. Explore our website, learn our Purpose, and if it energizes you, apply. This role offers substantial performance-based bonus opportunities and requires OSP Engineering leadership experience and a four-year degree (or equivalent telecom engineering experience). Why You’ll Love Working Here You’ll thrive here if you’re energized by: Leading with humility , integrity, and a team-first mindset Building strong relationships with clients, vendors, and partners Empowering talented engineers, GIS professionals, field techs, and project/resource managers Innovating with intention, and always raising the bar Contributing to a culture where people genuinely care about each other and the work we deliver What Motivates Our Team At ONUG, our culture is built around six core values that guide every decision, connection, and celebration: Do What Is Right : Integrity over convenience, always. Ever Humble: We rise by lifting others. Treat People the Way You Want to Be Treated : Lead with empathy and respect. Always Hungry : Stay curious, keep learning, and chase growth. Do Your Best : Excellence begins with intention and effort. Be Smart: Think strategically, act wisely, and make it count. We live by these values because they make us better teammates, leaders, and humans. What You’ll Be Doing In this role, you’ll serve as the strategic and operational leader of ONUG’s Engineering Operations team—overseeing telecom design and construction, managing project budgets and timelines, driving profitability, and ensuring on-time, high-quality service delivery across GIS, engineering, field operations, and project management. You’ll develop and support a high-performing team while providing technical leadership in OSP engineering, including CAD interpretation and training, field verifications, operational reporting, and fiber system analysis. You’ll also support sales through pricing and bidding efforts, oversee compliant invoicing and job-completion packages, and build strong relationships with customers, utilities, contractors, and governmental partners. Key Responsibilities Lead and manage the Operations team Deliver projects on time, on budget, and in alignment with quality standards Maintain high levels of customer satisfaction Select, evaluate, and price products and materials used for customer solutions Select, evaluate, price, and manage vendors and third-party partners Oversee and improve service delivery processes, including onshore/offshore collaboration Ensure accurate, compliant invoicing and job-submission packages Select, develop, train, and evaluate Operations team members Supervisory Responsibilities Provide continuous leadership and management of staff in direct reporting relationships. Select, hire, manage, develop, train, and evaluate team members to ensure strong performance and alignment with ONUG values. Conduct coaching, feedback, and performance management with clarity, fairness, and professionalism. When necessary, make tough personnel decisions — including corrective action or termination — with integrity and compassion. What you BringMinimum Requirements Bachelor’s degree in Engineering (Mechanical or Civil preferred); substantial, relevant telecom engineering experience may be considered in lieu of the degree Demonstrated, successful leadership experience in OSP telecommunications operations Training and substantial hands-on experience in outside plant (OSP) engineering methods and procedures Functional knowledge of OSP principles and fiber systems Working knowledge of municipal and state construction permitting requirements and procedures Ability and willingness to learn and adapt to changing technology, tools, and processes Proven ability to work effectively in a team environment