Job Description
Top Skills' Details 10+ years of progressive experience in IT infrastructure and operations, with at least 3-5 years in a leadership role managing teams delivering hybrid cloud environments. Deep expertise with Microsoft Azure including compute (VMs, App Services, Functions), networking (VNets, NSGs, load balancers), identity (Azure AD/Entra, RBAC), security, monitoring, and cost management. Proven track record architecting and operating highly available, mission-critical systems supporting 24x7 customer-facing platforms at enterprise scale. Strong background in security and compliance, with experience implementing controls Demonstrated leadership of DevOps/SRE teams with hands-on experience building CI/CD pipelines, managing Kubernetes clusters, implementing Infrastructure as Code (Terraform, ARM/Bicep), and operating observability platforms Solid understanding and ownership of change management processes (ITIL or similar) including change advisory boards, risk assessment, and audit-ready documentation. Hands-on experience designing and executing Disaster Recovery strategies in cloud and data center environments, including DR testing and runbook development. Experience overseeing desktop/end-user support and telecom services in a growing, distributed organization. Proven ability to recruit, develop, and retain high-performing technical teams with a coaching-oriented leadership style Excellent communication and stakeholder management skills-ability to translate technical complexity into business impact for executive and non-technical audiences Thrives in fast-paced, dynamic environments with rapidly changing priorities and ambiguity Strong ownership mentality: you take accountability for outcomes, drive issues to resolution, and lead by example Description The Director of Platform Engineering & Operations is responsible for the entire technology platform-overseeing both customer-facing systems and internal infrastructure to ensure 24x7 availability, security, and scalability across Azure cloud and on-premise environments. This hands-on leadership role balances technical execution and strategic management, including building a high-performing team, driving operational excellence, implementing security controls, and supporting the company's rapid growth. This position owns the technical execution of DevOps and cloud platform architecture, balancing leadership responsibilities with direct, individual-contributor work. The ideal candidate has strong depth in hybrid cloud architecture, Infrastructure as Code (IaC), CI/CD pipeline design, and Kubernetes implementation, and can demonstrate recent, hands-on experience building and operating these systems. Managing, owning, and building datacenters is also expected. Key Responsibilities Leadership & Strategy Build, mentor, and retain a team of 8 engineers across infrastructure/network, DevOps/SRE, and desktop/end-user support, providing technical coaching, career development, and performance management. Own platform strategy, roadmap, and execution to meet business goals and customer SLAs Define and track operational KPIs (availability, MTTR, change success rate, incident volume, cloud cost efficiency) and present regular updates to the CTO and executive team. Take full ownership of platform strategy, roadmap, and execution aligned with business objectives, product needs, and customer SLAs. Establish operational cadence: incident reviews, change advisory board, service desk metrics, team retrospectives, and continuous improvement culture. Platform Operations & Architecture Own the design, implementation, and 24x7 operation of the hybrid infrastructure (Azure + on-premise) supporting both production and internal corporate systems. Ensure high availability, scalability, performance, security, and cost efficiency across all environments. Hands-on architecture and implementation of cloud infrastructure, networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability. Drive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads. Define and enforce platform standards for networking, security, identity, logging, alerting, and operational discipline. DevOps & Site Reliability Engineering Lead DevOps and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices Hands-on implementation of Kubernetes clusters, container orchestration, service mesh, and cloud-native architecture patterns Establish SRE principles: error budgets, SLOs/SLIs, blameless postmortems, observability (metrics/logs/traces), and reliabili