Director of Practice Operations

Description GENERAL RESPONSIBILITIES: The Director of Practice Operations directs and administers day-to-day operations of Whitney Young medical clinic operations in all health center facilities. The incumbent has responsibility with full recognition of professional and technical expertise of subordinate managers and staff regarding clinical operations, productivity, expectations for clinical time, and efficiency to improve workload. The incumbent also works closely with the finance department to ensure timely and accurate collection of demographic and insurance data, and captures monies due at time of service. Additionally, the incumbent has implicit charge to identify the unique health care needs of the patient population served, based on available resources, and to maintain or implement various types of comprehensive health care options tailored to patient needs of our communities. This position supports the mission of the Health Center by ensuring access to high quality health care in an efficient and cost effective manner. SPECIFIC RESPONSIBILITIES: Practice Operations Management Ensures economical and efficient performance under guidance of the organization’s strategic goals and objectives and its clinical operating budget. Collaborates with executives, management, and other key stakeholders (both internal and external) to create policies and procedures that promote and support high quality health care services. In conjunction with the Chief Operating Officer (COO) and Chief Medical Officer (CMO) and/or designee, develops and implements strategic decisions that affect the overall clinical operations of the organization. Resolves escalated issues arising from operations and requiring coordination with other departments/areas. Focuses on clinical operations to increase efficiency of clinical resources; proactively recommends and maintains capacity in various clinic types based on utilization trends and future projections and improves productivity at all levels of clinical operations. Develops and implements local clinical operational policies, administrative requirements, and provides advice to executive leadership on clinical operations as a subject matter expert. Ensures effective use of staff and recommends changes to enhance central support services. Makes enlightened recommendations to executive leadership that are focused on performance improvement and increased patient access. Develops practice management protocols, manages daily operations, continuous quality improvement, and oversees provider utilization reporting. Ensures financial goals and other key performance indicators align with industry benchmarks and organizational targets. Acts as a mentor and coach to enable problem solving and develops highly functioning and productive teams. In partnership with the Director of Revenue Cycle, will assist in leading and guiding the work and priorities of the WYH Revenue Cycle Committee. Health Information Management Oversees both the internal and the external referral process, working with staff of other departments as necessary to manage and close referrals in a timely manner. Reviews and updates pertinent policies and procedures. Develops and presents training that will enhance WYH staff understanding and application of Health Information policies and procedures. Establishes goals and objectives for health information functions which occur at each practice location. Oversees the process of Release of Information (ROI), ensuring patient information is released within WYH guidelines. Communicates with the program staff to ensure complete and accurate medical records. Participates in program audits to assure medical record integrity and completeness. Ensures that Health Information functions adheres to AHIMA and HIPAA standards to protect patient information. Manages processes that are in place for the handling of internal and external mail. Electronic Health Records Partners with the Chief Information Officer and others to provide EHR support to include training, issue resolution, and day-to-day operational assistance. Participates in the Athena Super User workgroup and contributes to its success. Provides training for new staff on EHR subjects, as necessary. Supports the development and implementation of EHR process improvement initiatives. Collaborates with Practice Management Team to ensure that medical records information is complete for Corporate Compliance, billing and OMIG/OIG audits. Leadership and Human Resources Assists with the development of location/unit specific goals, obje