Job Description
Director of Residences Job Overview The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application. Summary of Position The Director of Residences oversees the management and operations of our luxury residential units. The ideal candidate will have a strong background in residential management within a luxury hotel or high-end residential environment, demonstrating exceptional leadership, customer service, and operational skills. Roles and Responsibilities Oversee the daily operations of the residences, ensuring the highest standards of service, maintenance, and overall resident satisfaction. Develop and implement operational policies and procedures that enhance the residential experience. Coordinate with the hotel’s management team to ensure seamless integration of services and amenities for residents. Establish and maintain strong relationships with residents, addressing their needs and concerns promptly and effectively. Organize and manage resident events, activities, and services that enhance the community atmosphere. Serve as the primary point of contact for residents, ensuring a personalized and attentive experience. Develop and manage the residences’ budget, including forecasting, expense control, and financial reporting. Oversee billing and collection processes, ensuring accuracy and timeliness. Implement cost-effective measures without compromising service quality. Lead, motivate, and manage the residential team, including hiring, training, and performance evaluations. Foster a positive and collaborative work environment that promotes professional growth and high standards of service. Coordinate with various departments to ensure smooth operations and effective communication. Ensure the residences are maintained to the highest standards, coordinating with maintenance and housekeeping teams. Conduct regular inspections and address any maintenance issues promptly. Implement and oversee preventive maintenance programs. Ensure compliance with all legal, safety, and regulatory requirements. Develop and implement safety and emergency procedures. Stay informed of industry trends and best practices to continuously improve operations. Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum of 7-10 years of experience in luxury residential management, preferably within a high-end hotel or residential environment. Proven track record of delivering exceptional customer service and operational excellence. Strong financial acumen, with experience in budgeting and financial management. Excellent leadership, communication, and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. Proficiency in property management software and Microsoft Office Suite. Knowledge of local real estate laws and regulations is a plus. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Prolonged periods of standing. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Physically able to walk and sit for extended periods of time Equal Opportunity Employer: Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly. Vision Leading the future of luxury lifestyle; curating distinctive and enriching experiences. Purpose Creating Stories of Distinction The Maybourne Mindset Put People at our heart Stay two steps ahead Make the magic happen Who you would be working for Maybourne Hotel Group owns and manages Claridge's,