Job Description
Who We Are American Repair Maintenance (ARM) began over 30 years ago as a small two-person operation to service several premier video stores. Since that time, we have evolved into a data-driven, full-service repair, and preventative maintenance partner across all trades serving over 20,000 locations in the US of some of the finest retail brands. We are more than just a repair and maintenance company. We are a strategic partner for our clients as we continue to innovate and grow our organization. We work hard to put our customers’ needs first, support our team members with a dynamic culture, provide great benefits, and create technology-enabled work processes that make their jobs easier. We know that our strong commitment to people is what sets us apart along with our strong core values that guide our day-to-day operations. These core values ensure we are moving in the right direction. They are: Authenticity in Action: Do what you say. Own what you do. Raise Each Other Up: When our people thrive, ARM thrives. Momentum Together: Keep showing up. Keep growing. Keep going. How You'll Make An Impact We’re looking for a high-impact Director of Sales & Business Development to lead our growth engine. This isn’t just a sales role; it’s a senior leadership position who understands multi-site facility management at scale. Reporting directly to the President of ARM, you’ll set vision, lead a high-performing team, and close deals that shape the company’s future. If you have a track record of landing high-value national accounts in facilities maintenance, or multi-site commercial services and you’re ready to make a huge impact — we want to meet you. Leadership & Strategy Own the Sales Vision: Develop and execute ARM’s sales strategy in alignment with our aggressive growth goals, with direct accountability to the President. Build & Lead the Team: Lead, mentor, and elevate a high-performing Sales and Business Development team to achieve growth targets and deliver exceptional client service. Set KPIs, accountability frameworks, and performance culture. Forecast & Plan: Collaborate with executive leadership on budgeting, resource allocation, and pipeline forecasting to hit ambitious revenue targets. Sales & Business Development Drive Strategic Growth: Identify and pursue national accounts requiring complex, multi-site FM and maintenance solutions from lead generation to close. Expand & Deepen Relationships: You don’t just close deals, you build long-term partnerships. Expand relationships within existing accounts while opening new avenues. C-Suite Influence: Design and deliver compelling presentations to C-suite executives and Facility Directors, translating complex logistics into clear ROI. Negotiate & Win: Lead high-value contract negotiations and close agreements that align with company objectives and long-term client value. Market Intelligence & Brand Presence Be Our Eyes and Ears: Monitor FM industry trends, competitor activity, and pricing dynamics to continuously sharpen ARM’s market position. Own the National Stage: Lead ARM’s presence at industry conferences (Connex, SPECS, RFMA, and others). You won’t just attend — you’ll maximize every interaction. Elevate Our Brand: Partner within house marketing to develop case studies, digital content, and positioning that make ARM the obvious choice in our industry. Collaboration & Operations Cross-Functional Alignment: Partner with Operations, Client Services, and Finance to ensure sales strategy and delivery are always in sync. Client Retention: Review and enhance client retention strategies. Monitor feedback, resolve challenges proactively, and deepen satisfaction. Report & Inform: Deliver regular performance updates, market insights, and forecasts to the President and senior leadership. Travel Travel up to 30% of the time for client meetings, industry events, and company initiatives. Who You Are The FM Industry Expert: 8+ years of B2B sales or business development experience in Facility Management, Repair & Maintenance, Construction, or Multi-site Commercial Services. A Proven Leader: 8+ years managing and developing sales teams. You know how to build a culture of accountability and performance. A Strategic Closer: Demonstrated track record of hitting and exceeding revenue goals on national or enterprise accounts. The Relationship Architect: You build trust at the C-suite and Facilities Director level and turn single projects into long-term partnerships. Analytically Sharp: You can calculate profit margins, ROI proje