Job Description
Description The Director, Operations is responsible for overseeing and optimizing operational performance within their area or region. This role involves ensuring the effective execution of services, maximizing workforce and asset productivity, maintaining organizational and safety standards, and driving exceptional customer satisfaction through leadership and strategic execution. Summary of Essential Job Functions Financial and Operational Collaborates with the Vice President, Operations to contribute to annual budgets and provide insights on operational impacts to financial results. Accountable for achieving financial targets and operational objectives aligned with the budget. Ensures compliance with internal processes and drives the adoption of standardized work tools to promote efficiency and consistency. Leads change initiatives across the region, aligning teams with updated policies and standards. Monitors operational KPIs and financial performance, ensuring accountability for results. Engages with cross-functional leadership to identify and resolve operational challenges. Prepares and contributes to financial and operational reports as needed. Business Development, Acquisitions, and Growth Identifies regional growth opportunities and collaborates with commercial teams to support customer acquisition strategies. Provides operational insight during acquisition or service expansion discussions. Oversees execution of processes to support strategic growth, acquisition integration, and improved service delivery. Key Customer Management Partners with commercial and customer advocacy teams to ensure high levels of service and resolve key customer concerns. Holds teams accountable for meeting service expectations and maintaining customer satisfaction. People Management Aligns team goals with broader divisional and organizational priorities to promote high performance. Leads regular team meetings to communicate initiatives, review priorities, and ensure goal alignment. Partners with HR and Recruiting to address staffing needs and support talent acquisition efforts. Manages employee relations and ensures compliance with company policies and applicable laws. Drives employee engagement, performance, and accountability through leadership and coaching. Core Competencies Morality & Integrity Operates with professionalism, transparency, and adherence to company values. Models ethical behavior and promotes a culture of accountability. Accountability & Ownership Takes full responsibility for regional performance and operational outcomes. Sets clear expectations and delivers on commitments. Team Management & Collaboration Builds strong internal partnerships and leads cross-functional collaboration. Coaches and develops leaders to drive team effectiveness. Execution Drives consistent execution of initiatives across sites and functions. Uses metrics to track progress and adjust as needed. Influence Communicates a clear vision and inspires alignment across teams. Collaborates effectively with internal and external stakeholders. Connection & Belonging Builds a culture of trust, inclusion, and engagement across the region. Actively listens to team concerns and fosters open communication. Business Acumen Understands how operational decisions impact financial results and customer satisfaction. Makes data-driven decisions to support performance and growth. Strategic Thinking & Problem Solving Anticipates challenges and proactively develops solutions. Continuously evaluates processes for improvement and scalability. Requirements: Required Skills and Qualifications Experience 5+ years of relevant leadership experience in Operations, Logistics, or Transportation. Experience managing budgets, multi-site operations, and leading cross-functional teams. Skills Strong strategic planning, financial analysis, and operational execution skills. Excellent verbal and written communication abilities. Proficient in Microsoft Office Suite and operational systems/tools. Knowledge of regulator