Job Description
The Opportunity We’re hiring a Director of Service Partner Relations to build structure around how we source, onboard, manage, and retain service partners across a national footprint. This role is responsible for making sure our partner network can support client expectations, operational execution, and margin — not just today, but as we scale. You’ll step into a business where some things are built, some are in progress, and some need to be created from scratch. We’re looking for someone who can operate in that environment and bring more consistency, visibility, and accountability to how we manage partners. What You’ll Be Responsible For Service Partner Lifecycle Build and improve how we source, onboard, and manage service partners Put structure around partner tiers, expectations, and performance management Create a more consistent experience for partners across markets Connecting Partner Work to Client Impact Work closely with Account Management and Operations to ensure partner performance is visible and tied to client outcomes Help create better alignment between what’s happening in the field and what’s communicated to clients Identify and address gaps that lead to service issues or missed expectations Systems & Process Improvement Evaluate and implement tools for onboarding, compliance, and tracking Reduce reliance on manual work and spreadsheets over time Build reporting that gives visibility into performance, coverage, and risk Performance & Accountability Establish scorecards, KPIs, and SLAs for service partners Improve consistency in how partner performance is measured and managed Reduce early-stage partner churn Margin & Coverage Partner with Finance to align subcontractor pricing with contract expectations Improve coverage and bench strength in key markets Support planning for growth so we’re not reacting to demand Team & Cross-Functional Work Support and develop team members as responsibilities evolve Partner with Operations, Finance, Sales, and Account Management Help bring more clarity and consistency across teams What Success Looks Like Better visibility into partner performance and coverage Fewer service issues tied to partner execution More consistency in onboarding and early partner performance Progress toward system-based tracking instead of manual processes Stronger alignment between partner work and client expectations What We’re Looking For Experience in vendor management, network operations, or subcontractor-heavy environments Proven ability to build or improve processes — not just manage day-to-day activity Experience with onboarding, compliance, or operational systems Understanding of pricing, margin, or contract alignment Comfortable working across teams and driving change Relevant Backgrounds Facilities services, landscaping, snow, or property services Field services, construction, or multi-site operations Logistics or service networks