Job Description
Director – Instruction / Trade Capture Location: Lake Mary, Florida Business: Fund & Investor Solutions BNY is a leading global financial services company. We use cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries. We’re seeking a future team member for the role of Director to join our Instruction/Trade Capture team. The position is located in Lake Mary, Florida (4 days in office expectation). Job Summary: The Director, Instruction Capture is accountable for end‑to‑end delivery of Instruction Capture operations in the location while leading the automation and AI transformation agenda. This role owns operational performance, risk and controls, and drives modernization of instruction intake and processing through scalable, AI‑enabled solutions. Key Responsibilities Own Instruction Capture BAU delivery for the location, ensuring accuracy, timeliness, and control adherence. Accountable for operational risk, audit results, regulatory compliance, and SLA performance. Drive standardization, process simplification and sustainable fixes to reduce manual dependency and operational risks. Lead issue management, root‑cause analysis, and remediation of high‑severity incidents. Drive Automation & AI Own and execute the automation and AI roadmap for Instruction Capture, aligned to enterprise AI and digital strategy. Identify and deliver high‑impact use cases to reduce manual processing. Partner with Technology, AI, and Process Re‑Engineering teams to deploy scalable, reusable solutions—not point automations. Translate operational pain points into measurable outcomes (risk reduction, capacity release, quality improvement). Leadership & Stakeholder Management Lead, develop, and retain a strong leadership bench;