Job Description
About Us We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. Job Summary Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Branch Manager. Essential Duties & Responsibilities Take client service calls and open jobs as needed following all proper procedures. Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing. Schedule the calls along with all previously scheduled work. Dispatch techs on previously scheduled maintenance and service calls. Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work. Order filters for monthly maintenance as needed for technician/driver pick up. Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting's assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information. Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent. Assist new technicians in employment policies and procedures as they relate to dispatch. Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave. In the ev