Dispatcher

PLEASE NOTE:Once you submit a completed application, a one-page background will be sent.You will have 72 hours in which to complete and return.Please keep an eye on your junk/spam folders as well.Note:The hours for this position - 6am-6pm OR 6pm-6am, 365/24/7 operation, nights/days, holidays, and weekends.Wage as of 7/1/26:$27.05 to $30.60/hr WHO WE ARE:The Wood County Dispatch Center has great passion for helping the members of our community.As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments.If you have a background in Criminal Justice and a passion to help the members of our community, please consider joining our team! WHAT WE OFFER:In addition to who we are, Wood County team members are offered competitive salaries, and excellent benefits, including: Health Insurance - we offer low premiums and low deductibles, with excellent coverage! Dental Insurance Vision Insurance Wisconsin Retirement System (WRS) - This is one of the best-funded public pension plans in the U.S.! 457 deferred compensation plan Vacation and Sick Time - Start accruing for both on your first day! 10 Paid Holidays Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses Life Insurance Short and Long-Term Disability Wellness Incentive Plan Public Student Loan Forgiveness (PSLF) Program Ability to earn comp time after 40 hours worked CURRENT OPPORTUNITY TO JOIN OUR TEAM:The Wood County Dispatch Center has two immediate openings for a Dispatcher, and to establish an eligibility list for future vacancies.This job classification consists of public safety telecommunications calls for service, and radio transmission to the Wood County Dispatch Center - Public Service Answering Point (PSAP).This provides the vital first-link between the citizens and various emergency services of Wood County, which directly contributes to the safety and well-being of service agencies and the public.Dispatchers should expect to work weekends, holidays, and nights.Additional pay incentives are provided for working nights, and holidays.RESPONSIBILITIES The following duties are normal for this position.These are not to be construed as exclusive or all-inclusive.Other duties may be required and assigned.Dispatchers should expect to work weekends, holidays, and nights; nights with occasional continuation of duties beyond normal schedule or being forced to work hours outside the normal schedule.Additional pay incentives are provided for working nights, and holidays.A.ESSENTIAL FUNCTIONS 1.Answer all incoming non-emergency and emergency calls to the Wood County Dispatch Center.From questioning the caller, the Dispatcher will determine the type of service needed; establish priorities for the calls for service, determining and dispatching the appropriate agencies via the radio or phone systems, coordinating the dispatched units and their radio traffic.At times, remaining on the phone with the caller to monitor the situation, gain additional information, and give pre-arrival instructions based upon training.At times, coordinate responses with other PSAP outside of Wood County.Handle requests for service from field units and maintain status of all units in the Computer Aided Dispatch system (CAD).Units dispatched or communicated with:Approximately 34service agencies including:law enforcement, ambulances, fire departments, first responders, rescue units, volunteer and full-time emergency units and municipal utility, streets and parks departments within cities, towns and villages of Wood County, and bordering county units for contractual areas within Wood County, or when requested under mutual aide.2.Enter all complaints received into CAD.Assign and give description of, and complete, all complaints.Maintain and keep local computer records up to date:complaints, apprehension requests, temporary restraining orders and injunctions, warrants, business files, address files, public records.Time screens:perform all Department of Transportation (DOT), Crime Information Bureau (CIB) and National Crime Information Center (NCIC) transactions according to state and national regulations.Attend training schools and pass certification classes per NCIC and CIB requirements and regulations.Assist any agency requesting an individual's record by running through the computer systems.Enter warrants, missing persons, stolen articles, vehicles and guns into the computers as per NCIC/CIB procedures and regulations.Answer requests from other agencies on the status of active warrants and cancel warrants serviced or when notified of cancellation by the Wood County Clerk of Courts.Perform criminal history record checks for law enforcement personnel.3.Provide criminal background information as r