Job Description
Position: District Leader Reports To: Vice President of Operations Job Overview The District Leader plays a vital role in overseeing the operations and performance of multiple restaurants within a designated district. This position involves strategic planning, leadership, and ensuring adherence to company standards, policies, and procedures. The District Leader is responsible for driving business growth, maximizing profitability, and maintaining high levels of guest satisfaction across all restaurants within the district. Key Responsibilities District Leadership & Operations Provide effective leadership and guidance to restaurant General Managers and management teams, ensuring consistent execution of company policies and procedures. Oversee daily operations, including quality control, guest satisfaction, employee performance, and financial results for each restaurant in the district. Develop and implement district-wide strategies to drive sales growth, increase profitability, and meet or exceed performance targets. Conduct regular visits to each restaurant, assessing operational efficiency, cleanliness, service quality, and compliance with health and safety regulations. Collaborate with restaurant managers to identify areas for improvement and implement corrective actions. Monitor and analyze key performance indicators (KPIs), generate reports, and make data-driven decisions to optimize district performance. Train, coach, and develop General Managers to ensure effective leadership and operational execution. Foster a positive work environment promoting teamwork, communication, accountability, and engagement. Direct restaurant oversight when GM is not assigned. The District Leader is responsible for the direct operation and oversight of any restaurant within the district where a General Manager is not assigned. This responsibility includes, but is not limited to: Providing direct operational leadership and decision-making for the restaurant. Ensuring compliance with all brand standards, food safety, sanitation, and company policies. Overseeing staffing coverage, scheduling continuity, and operational readiness. Monitoring labor, cost controls, inventory, and financial performance. Ensuring guest service standards and speed-of-service expectations are met. Coordinating interim leadership coverage until a General Manager is hired or assigned. Compliance & Financial Oversight Ensure compliance with all local, state, and federal regulations, including food safety, sanitation, and employment practices. Manage district budgeting, forecasting, and expense controls to meet financial targets. Collaborate with marketing and sales teams to execute district-specific initiatives. Act as a liaison between district operations and corporate leadership, providing updates, feedback, and recommendations. Physical Requirements & Work Environment The physical demands and work environment characteristics described below are representative of those required to successfully perform the essential functions of this job. Physical Activity Standing, walking, sitting, bending, stooping, twisting, climbing, reaching, and grasping. Writing, filing documents, and working at a computer. Lifting, carrying, pushing, and pulling objects. Driving between restaurant locations. Communicating with restaurant teams, vendors, and corporate partners. Use of monitors, registers, POS systems, kitchen equipment, and other restaurant technology as permitted by applicable state age requirements. Physical Requirements Standing and walking for extended periods during restaurant visits. Lifting and carrying ranges: 0–10 lbs: Frequent 11–25 lbs: Occasional–Frequent 26–50 lbs: Occasional with assistance 51–75 lbs: Seldom; team-lift only Pushing/pulling approximately 10–40 lbs of force occasionally. Ability to travel within the district and outside the district as needed based on business requirements. Work Environment Work performed in both indoor and outdoor environments. Restaurant settings with exposure to heat, noise, wet or slippery surfaces, and cleaning chemicals. Variable schedules based on business and operational needs. Cognitive Demands (ADA/FEHA-compliant) Ability to maintain attention and focus across multiple locations and priorities. Ability to analyze operational data and make timely decisions. Ability to multi-task and shift b