Job Description
District Manager A District Manager administers, directs and oversees the effective recruitment and development of employees among 5 to 6 stores. He/She is directly responsible for ensuring the proper implementation and effective application of all operational standards including order accuracy, speed of service, product quality, cleanliness and most importantly guest service! He/She must demonstrate sufficient application of knowledge and leadership, always remain engaged and in tune with customers and employees needs and drive towards the continuous improvement of overall store operations. If you enjoy working in a fast-paced, yet fun environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a District Manager at Dunkin' Donuts is a great career choice. Our team is committed to making our guests' day by serving them with a great product and a smile! Everyone on our team, from the franchisee, to general manager, to crew member, works together and takes pride in doing a good job! Principal Responsibilities and Key Activities: Leads operational excellence and the guest service commitment: Role models exceptional guest service for team members and continually motivates his/her team to deliver passionate guest service at all times. Empowers the team to make decisions that are in the best interest of the guest and provides a learning environment to build capability to satisfy customers. Builds team talent: Ensures only the best people are hired and developed in the restaurants. Builds teamwork through effective training, deployment and communication. Understands performance criteria and holds self and team accountable through effective coaching. Drives sales growth: Thinks creatively and seizes business opportunities. Learns quickly and challenges the status quo and seeks new and better ways to doing things. Projects a competitive spirit and a driv