Job Description
District Manager - Service Operations Location: Flexible within Urbanex markets (Southeast United States) Reports to: Vice President of Operations and/or CEO Compensation: Competitive base salary + performance incentives Overview The District Manager - Service Operations is a key field leadership role responsible for driving operational excellence, customer satisfaction, and financial performance across 4-6 Urbanex branches. This position bridges executive strategy with local execution, ensuring consistent service delivery, profitability, and adherence to Urbanex standards. The ideal candidate is a data-driven, hands-on operator who thrives in a dynamic, growth-oriented environment. They combine strong leadership, analytical rigor, and a people-development mindset to build and sustain high-performing branch teams that deliver world-class pest control services. Key Responsibilities Operational Leadership & Execution · Own operational performance, profitability, and customer retention across assigned branches. · Drive process adherence, safety compliance, and quality of service delivery. · Monitor daily/weekly performance metrics (e.g., Domo, FieldRoutes) and implement corrective action plans for underperforming branches. · Conduct in-field evaluations, ride-alongs, and operational audits to ensure alignment with Urbanex service standards. People Leadership & Development · Lead and coach Branch Managers and Assistant Branch Managers to ensure high performance and strong leadership bench strength. · Conduct regular 1:1s, performance reviews, and professional development planning. · Identify and mentor emerging leaders within branches to build succession pipelines. · Reinforce Urbanex's cultural values - Play Like Champions, Unwavering Character, Commit to Better, Wholehearted Connection, and Belief Is