Job Description
Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.We are driven by our values of service, teamwork, accountability, integrity, and respect.The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration.We celebrate diversity and support an equitable and inclusive culture.We embrace our differences because we believe this brings innovation to our work.For more exciting information about the Department of Revenue, please enjoy this brief video! Helpful tips for applying:Applying for a Job with the State of Colorado.What Happens After You Apply.Description of Job Division of Motor Vehicles (DMV) The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State.Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services.Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services.Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.DUTIES:The Part-Time Driver Services Call Center - Administrative Assistant II Job Duties:The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction.This Part Time position responds to customer inquiries via the call center and researches, updates and corrects driver records.Duties include but are not limited to:Data entry into databases and spreadsheets Provide customer service via telephone or in-person to external stakeholders and customers Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers Determine the effect of statutory law on a driving record and use experience and reasoning to determine the best approach for the possible courses of action in response to division notices, restraints, or general licensing issues Advise customers as to the fee, documentation, and testing requirements Provide and instruct customers in identifying and acquiring the mandatory forms to accomplish the desired action(s) Access the spreadsheet to determine the current location of a requested file; if still on hard copy, pull paper documents, scan copies, and return originals to their proper location; file and other retrievals as required.The candidate should have well-developed telephone customer service skills.Remote work information:This position is designated as remote but may be required to work from a department office building location based on business needs.Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement:This posting is only open to residents of the State of Colorado at the time of submitting your application.Class Code & Classification Description:G3A3XX ADMINISTRATIVE ASSISTANT II MINIMUM Qualifications:Experience Only:Two (2) years of relevant experience in General Clerical and/or Call Center Customer Service work experience.General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.Data Entry including:entering information into a program or database (appointments, contact information, customer records) Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.) Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies Typing professional emails, letters, reports, briefings, forms, memoranda, etc.Reviewing and comparing data for accuracy and completeness.Gathering specified information and compiling routine reports In order to be considered for this position, your general clerical and/or call center Customer Service experience must be documented on your application.(Part