Job Description
E-Commerce Operations Assistant (On-site, Books) Who We Are Folio Vault is a growing e-commerce company specializing in collectible Folio Society books. We sell through eBay, email, and social media. We have operated successfully in the UK since 2019, building a strong reputation for quality, consistency, and customer service. In late 2025, we expanded to North America and quickly achieved Top Rated Seller status on eBay.com. We are a process-led company using structured systems and clear workflows to manage orders, listings, shipping, and inventory. The Role We are looking for a reliable and detail-focused person to join our small Cullman office, working alongside one other team member while coordinating with our UK operation. This role combines computer-based work with hands-on operational tasks in a small office environment. You will help support the daily workflow of the business while learning Folio Vault’s systems and processes. This role may suit someone who enjoys organized work, likes variety in their day, and is interested in growing with a small e-commerce business over time. What This Role Involves Processing customer orders using our internal CRM system Carefully packing and shipping collectible books Preparing USPS and UPS shipments Receiving and checking incoming collections of books Preparing books for eBay listings using Folio Vault systems and templates Assisting with photography and social media preparation What We’re Looking For We care more about reliability, organization, and attention to detail than specific industry experience. We are looking for someone who is: organized and dependable comfortable using computers and learning software systems able to work independently and follow structured processes comfortable communicating clearly with a remotely based UK team when guidance or escalation is needed detail-focused and consistent Experience with e-commerce, shipping, inventory systems, or office-based work is helpful but not required. Growth Opportunity As the business grows, team members who show reliability, initiative, and strong operational standards may gradually take on additional responsibilities over time, such as customer service, sales, and buying. Schedule, Location & Pay On-site in Cullman, Alabama $15.00 – $20.00 per hour depending on experience Flexible part-time or full-time hours depending on availability and operational needs Applicants should live within a reasonable commuting distance of Cullman, as this role may involve shorter shifts and keeping the office open during the day Occasional availability on Saturdays or Sundays for short operational tasks is a plus Application Instructions Only a small number of candidates will be shortlisted for a first remote interview with our UK team. Please include a short written introduction with your application. Generic applications or AI-generated responses will not be considered. Job Types: Full-time, Part-time Pay: $15.00 - $20.00 per hour Benefits Employee discount Application Question(s): Please introduce yourself briefly and tell us why you want to join Folio Vault North America. Include: what motivates you to apply for this role one example that shows you are reliable, organized, or detail-focused if your previous experience is in a very different field, please explain why you are interested in working in e-commerce and books where you are currently based and whether you can reliably commute to our Cullman office in less than 30 minutes Only a small number of candidates will be shortlisted for a first remote interview with our UK team. Please answer in your own words. Generic applications, AI-generated responses, or applications that do not address the points above will not be considered. Work Location: In person