Job Description
Summary of Functions The server will ensure guest satisfaction by assisting the beverage ambassadors with delivering drink orders, conducting guest greets, and creating legendary food and beverage experience. Servers assist all food and beverage functions, and as such professionals within the team trust by performing the following functions. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures. Greets guests in a friendly manner, deliver beverage/food order. Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Knowledge in alcoholic beverages/garnishes and be prepared to answer guest questions. Maintains an unwavering positive and friendly demeanor at all times in all circumstances. Demonstrates the highest level of guest service and attention to detail. Maintain food and beverage service in all designated sections. Restaurant venues, Table games, Slots and the Poker Room. Servers will primarily complete food and beverage orders to a designated slot machine or table game seat via technology. Be knowledgeable and confident about wine. Menu-specific knowledge on wine selection is evident and suggestions made with confident statements. Build relationships and loyalty with guests through sincere and meaningful interactions; learn guests’ names and preferences, connect with them individually and professionally. Good communication with the casino floor bartenders. Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Acts as a liaison between guests and beverage experience. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and beats time and productivity standards. Stays productive at all times (no congregating with other employees unless to briefly communicate information). Stays informed of property promotions, programs and amenities. Achieve a thorough understanding of beverage related products, services, menus and prices. Complies with liquor laws and regulatory guidelines. Declines orders from those showing visible signs of intoxication, reports intoxication in accordance with departmental procedures. Clears dirtied glassware from occupied gaming tables and slot machines in a quick and timely manner. Completes all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Assists beverage ambassadors in taking drink orders as directed by a supervisor. Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Maintains assigned multiple sections and workstations. Complies with all company and departmental policies. Must be able to work various shifts and hours to include holidays and weekends. Relays any complaints, problems or positive remarks to shift supervisor. Correctly performs all necessary paperwork and bookwork at shifts end. Maintains confidential daily record keeping of tips. Maintains a clean and stocked working space. Attend all training meetings. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must be able to work independently and as a team. Provides alcohol service within the guidelines set forth by the MAST training program. Provides a service of food within the guidelines set forth by the WA State Food Handlers. Responsible for maintaining a consistent, regular good attendance record. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities This position has no supervisory responsibilities. Experience Experience working as a server preferred. 1+ years in customer service industry with a clear passion for service. Experience walking or standing for long durations of time preferred. Prior Serving experience in fine dining for a minimum of 3 years. (when applicable) • Skills & Abilities Must be computer literate with working knowledge of Microsoft programs and other computer software. Knowledge of liquor service is preferred. Ability to handle cash and give proper change. Must possess excellent customer relations and customer service skills. Skill in identifying and resolving problems under pressure conditions. Demonstrated ability to communicate e