Job Description
Manages and operates e-commerce operations to provide exceptional customer service through the efficient management of e-commerce staff, donations, processing, stock rotation and sales.Properly maintains e-commerce department on various selling platforms.Essential Duties and Responsibilities Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor and other regulatory standards.Analyzes online marketplaces and pricing strategies to ensure maximized profitability and sales with the lowest possible costs.Leads E-commerce staff; see Supervisory Responsibilities below.Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures.Reports known or suspected security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President of Donated Goods.Maintains the department budget to include sales, payroll and expense to revenue.Collaborates with the Marketing Department to create brand awareness and expanded customer reach via display advertising, social media, mobile marketing and promotional activities.Executes routine social media selling events.Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas.Coordinates training of E-commerce staff and store staff to effectively identify collectable and/ or valuable merchandise.Monitors shipments to ensure timely and accurate deliveries to maintain satisfactory thresholds with various marketplaces.Monitors and resolves customer service issues including but not limited to returns and disputes.Ensures merchandise is priced in accordance with established standards.Occasional travel is required for business related activities.Must be able to respond to emergencies at any time as needed.Reviews sellers' information on shopgoodwill.com and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria.Implements and updates all standard operating procedures applicable to the E-commerce Department.Attend meetings as required.Performs other job-related tasks as assigned #INDSM Requirements:Essential Duties and Responsibilities Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor and other regulatory standards.Analyzes online marketplaces and pricing strategies to ensure maximized profitability and sales with the lowest possible costs.Leads E-commerce staff; see Supervisory Responsibilities below.Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures.Reports known or suspected security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President of Donated Goods.Maintains the department budget to include sales, payroll and expense to revenue.Collaborates with the Marketing Department to create brand awareness and expanded customer reach via display advertising, social media, mobile marketing and promotional activities.Executes routine social media selling events.Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas.Coordinates training of E-commerce staff and store staff to effectively identify collectable and/ or valuable merchandise.Monitors shipments to ensure timely and accurate deliveries to maintain satisfactory thresholds with various marketplaces.Monitors and resolves customer service issues including but not limited to returns and disputes.Ensures merchandise is priced in accordance with established standards.Occasional travel is required for business related activities.Must be able to respond to emergencies at any time as needed.Reviews sellers' information on shopgoodwill.com and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria.Implements and updates all standard operating procedures applicable to the E-commerce Department.Attend meetings as required.Performs other job-related tasks as assigned.