EDMS Shift Operations Supervisor, Records Management Supervisor 2

Initial Posting Date 05/08/2026 Application Deadline 05/17/2026 Agency Department of Human Services Salary Range $5,907 - $9,143 Position Type Employee Position Title EDMS Shift Operations Supervisor, Records Management Supervisor 2 Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity Awaits! We’re seeking a collaborative and forward‑thinking leader dedicated to cultivating a diverse, skilled, and inclusive workforce where every individual feels welcome, appreciated, and valued for their unique contributions. As the EDMS Shift Operations Supervisor (Records Management Supervisor 2), you will guide and oversee the daily operations of a team responsible for supporting the Electronic Document Management System (EDMS) and the IRMS Records Management systems for ODHS and OHA. In this role, you will provide leadership, coordination, and training while ensuring EDMS operations and system initiatives align with broader enterprise strategies. If this role matches your skills and career aspirations, we invite you to apply and join our team! Summary Of Duties As a EDMS Shift Operations Supervisor , you will: Monitor and manage incoming workloads for IRMS-supported programs, ensuring efficient workflow and timely completion of tasks. Coordinate with ODHS and OHA programs to align business processes, set priorities, distribute work, and review progress to meet established deadlines. Track performance data, evaluate team and individual results, and collaborate with IRMS leadership to improve accuracy, cycle time, and customer service. Lead team meetings, compile and analyze EDMS key performance indicators, and produce clear and timely reports for various audiences. Assess staffing needs, develop staffing plans, maintain supply and equipment inventories, and ensure adequate coverage and skill levels for each shift. Represent IRMS at ODHS/OHA meetings and serve as a liaison with staff, vendors, and partners. Maintain expert knowledge of EDMS and records systems (such as Kofax Total Agility, Laserfiche, and MMIS) to support operations and training. Participate in on-site incident response activities under the FEMA ICS 100/200 framework. Interview candidates, recommend hires, and supervise employees through coaching, guidance, performance evaluations, workload assignment, and adherence to policies and collective bargaining agreements. Establish work schedules, manage overtime, approve leave, and verify timesheets for accuracy. Promote a diverse and inclusive environment and model ODHS RiSE values in all leadership and service-delivery practices. Coordinate with partners on training initiatives and provide training for staff, including developing learning materials in multiple formats to meet diverse learning needs. Participate in or deliver training and documentation related to new systems or business process changes. Minimum Qualifications Four Years of lead work, supervision, or progressively related experience; OR one year of related experience and a Bachelor’s degree in a related field. A Cover Letter is required. Essential Attributes We are looking for candidates with: Leadership and Supervision: Proven experience providing general supervision to technical, paraprofessional, clerical, or lower‑level supervisory staff. Skilled in coordinating daily work activities, setting priorities, monitoring workload, and ensuring timely completion of tasks. Demonstrated servant leadership traits that show care for others and support the needs of the team. Records Management Expertise: Strong understanding of records creation, maintenance, inventory, retention, and disposition practices. Ability to oversee the full lifecycle of records in accordance with established policies, procedures, and regulatory requirements. Collaboration and Inclusion: Demonstrated ability to work respectfully and effectively with individuals and teams from diverse backgrounds, cultures, and perspectives. Committed to fostering an inclusive and equitable work environment. Operational Oversight: Pro