Job Description
At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Continuous Improvement Manager __ Your role and responsibilities: The Commercial Excellence Digitization Leader enables the digital ecosystem that supports commercial strategy and revenue growth. This role works cross-functionally with Sales, Marketing, Pricing, Operations, and IT to define and optimize commercial processes and translate them into scalable CRM and configurator capabilities. The role governs a structured intake, prioritization, and delivery model to ensure disciplined execution and measurable business impact. The position is accountable for guiding initiatives from requirement definition through UAT and deployment while driving adoption and continuous improvement. The work model for the role is: Onsite or Remote; ATL, GA or Cary, NC, or remote This role is contributing to the EL Industry, Building and Channel (IBC) You will be mainly accountable for: Design and implement a structured intake, governance, and prioritization process for commercial digital initiatives Partner cross-functionally to define, document, and align end-to-end commercial process Translate agreed business processes and needs into clear functional specifications and user stories Serve as the commercial lead for CRM (Salesforce.com), configurator (Empower/CPQ), and related integrated commercial systems and digital tools (e.g., SAP, Fletch, AI-enabled technologies) Lead end-to-end execution of platform initiatives from intake through deployment Govern and lead User Acceptance Testing (UAT), including test planning, defect validation, and business sign-off Develop and manage platform short term and long term strategic roadmaps aligned to commercial priorities and growth objectives Monitor adoption, performance metrics, and value realization of commercial technology investments Identify improvement opportunities and recommend enhancements based on data and stakeholder feedback Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience) Demonstrated 10+ years experience in commercial excellence, sales operations, or commercial transformation roles Experience leading CRM initiatives, preferably Salesforce.com Experience working with configurator or CPQ platforms, preferably Empower Proven ability to translate cross-functional business requirements into structured functional documentation Experience leading UAT and business validation processes Strong project and program management capabilities within cross-functional initiatives Strong analytical skills with the ability to translate data into actionable insights Excellent stakeholder management and executive communication skills What's in it for you: We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities,