Job Description
Amentum is seeking an Emergency Communications Center (ECC) Dispatch Supervisor for Creech Airforce Base in Indian Springs, NV. Purpose and Scope: Supervises shift personnel and ECC operations, ensures compliance with policies, procedures and standards to enable emergency dispatching to fire, medical and police services. Performs dispatch duties as required. Essential Responsibilities: Supervise the activities of assigned staff; coordinates, prioritizes and assigns tasks to meet mission objectives; tracks and reviews work quality and performance; conducts performance evaluations; coordinates scheduling to ensure proper operational coverage. Oversee effective receipt, processing, and dissemination of emergency and non-emergency information to Fire, Medical and Security Forces personnel. Assists the lead supervisor in training new/relief dispatchers, in accordance with established guidelines. Conduct daily training exercises, classes, tracks and reports training completion status. Evaluate member's performance and supervise personnel during emergency and non-emergency periods according to applicable job performance requirements. Maintain the appropriate level of telecommunicator and Emergency Medical, Fire Dispatch (EMD and EFD) certification. Conduct practical evaluations for ECC and EMD and EFD training and certification. Prioritize incoming phone calls to ensure emergencies need immediate attention, or when different equipment is required due to emergencies in progress. Perform general administrative functions including but not limited to preparation of daily and monthly reports on all duties, updating Key Performance Indicator records, and maintaining forms and records according to