Emergency Medical Dispatcher

Job description Nav-Central is actively seeking dispatchers to join our team! We are a growing company and invite you to join us. Nav-Central is a full-service Communication Center providing both 9-1-1 and interfacility transport for various agencies in the DFW and San Antonio regions. We provide EMD services to our 9-1-1 customers. Nav-Central is seeking full time dispatchers. The dispatcher would be responsible for taking, triaging, and dispatching 9-1-1, urgent, and non-emergency requests for medical care and transportation. Our dispatchers provide EMD (Emergency Medical Dispatcher) services, including triage, prioritization, pre-arrival and post-dispatch instructions, utilizing computer-aided dispatch platforms to manage and keep track of field resources. Nav-Central is a stable company that offers dispatchers the ability to work in a progressive and exciting environment. If you are an experienced EMS dispatcher looking for a stable company or new to medical call-taking and dispatching, Medical Jets is the place for you! Duties include: Performs all duties with the utmost professionalism, reliability, and integrity Maintains a calm, non-emotional, professional tone. You are the calm in the chaos. Gathers information from callers, including nature, severity, location, and status of emergencies. Assesses need for response and dispatches resources accordingly. Acts as a resource point for all agencies utilizing our services Adapts to changes in the work environment quickly and precisely Determines medical necessity for ambulance services Performs insurance verification/pre-authorizations for IFTs Maintains knowledge of customer contracts and agreements Inputs and updates emergency and non-emergency call data Monitors, updates, and controls the location/movement of all units Assists responding units with routing instructions to scenes when necessary; relays efficiently and accurately utilizing any resource available Monitors and documents response times of units, investigating and reporting any exceptions Maintains understanding of all company policies, procedures, and medical protocols. Demonstrates extensive knowledge of all equipment, including telephones, radios, and computers Other duties as assigned Qualifications: Must be at least 18 years of age High school diploma or general education degree (GED) Communications, call taking, or dispatching experience required 911- call-taking experience, while not required, is HIGHLY desirable. Working knowledge of medical terminology Demonstrate knowledge of local geography Must exemplify professional attitude and appearance Regular and consistent attendance for the assigned work hours is essential. Licenses and Certifications Required (must be current and in good standing): Valid Driver’s License EMD Certification through IAED, or able to obtain, within 90 days CPR/BLS Schedule: · Rotating Schedule Job Type: Full-time Salary: $17.00 - $24.00 per hour based on experience Benefits Dental insurance Health insurance Life insurance Paid time off Vision insurance 401K Schedule: 12- hour rotating schedule 2-2-3 schedule Job Type: Full-time Ability to commute/relocate Forney, TX 75126: Reliably commute or planning to relocate before starting work (Required) Experience: Communication, dispatching, 911 call taking, HIGHLY desired. License/Certification: EMD Certification: Preferred Work Location: In person Job Type: Full-time Pay: $17.00 - $24.00 per hour Benefits 401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Work Location: In person