Employee Benefits Training Specialist

Position Summary: Employee Benefits Training Specialist is responsible for designing and delivering training that equips Employee Benefits account managers and support staff to accurately follow Higginbotham policies, procedures, and service standards. This role leverages prior Employee Benefits account management experience to translate complex EB processes into clear, engaging learning experiences, delivered through both in-person and virtual formats. This position represents the Employee Benefits team and the Learning & Development function with a high level of professionalism, clarity, and service focus. Essential Tasks: Lead engaging, interactive training sessions for all levels of Account Management (AM101, AM201, AM301) Deliver training both in-person and via virtual platforms, ensuring participants remain actively engaged Apply real-world account management scenarios to reinforce learning Adapt delivery style and pace to suit different skill levels and learning styles Partner with Subject Matter Experts to coordinate their participation in training sessions Ensure Subject Matter Experts are prepared, equipped, and aligned with Higg U's curriculum and delivery standards Maintain training schedules, materials, and session records in coordination with the Higg U team Provide feedback on course effectiveness and recommend updates to improve training outcomes Stay current on industry trends, compliance changes, and best practices in employee benefits account management Collaborate with the Training Manager to identify training needs and create targeted learning experiences Consistently deliver engaging, high-value training sessions that enhance Account Management skills and confidence at every career stage Coordinate seamlessly with Subject Matter Experts, ensuring all content is relevan