Employee Relations Specialist II

Employee Relations Specialist II Job Category: Specialist II Requisition Number: EMPLO020457 Posted: April 10, 2026 Full-Time Hybrid 1460 Garden of the Gods Road Colorado Springs, CO 80907, USA +1 more locations Job Description Applications due by April 24, 2026 Goodwill of Colorado Pay: $60,000-$65,000 This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Work Schedule: Monday - Friday 8:00am - 5:00pm Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan must be 18 years of age to participate. JOB SUMMARY The Specialist II, Employee Relations exists to administer programs and policies that create and foster a culture and environment where employees can fulfill the mission of helping people reach their highest level of personal and economic independence. This role will accomplish this by advising management regarding the preparation and delivery of coaching and development documents, receiving, and acting on employee complaints and grievances, interacting with the Department of Labor DOL related to unemployment insurance, resolving cases related to Equal Employment Opportunity Commission (EEOC), Occupational Safety and Health Administration (OSHA), Department of Regulatory Agencies (DORA), and other Human Resources (HR) related activities. ESSENTIAL FUNCTIONS Assists in coordinating/performing employment activities (i.e. onboarding, hiring, termination discussions, etc.) Provides front-line support in the prevention, investigation, resolution, and referral of Employee Relations (ER) problems. Advise management regarding the preparation and delivery of coaching and development documents. Receives and acts on employee complaints/issues through various means of communication to include email, virtual meetings, and one-on-one coaching conversations. Responsible for internal investigations into alleged misconduct; resolve complaints; reinforce and explain company policies and procedures to employees and management. Follow through on all ER activities (complaints, investigations, etc.). Maintain ability to work in a fast-paced environment and effectively manage competing priorities, includes ability to handle a large number of inquiries/investigations. Ensure compliance with labor laws and regulations. Exercise sound judgment and expertise within broadly defined policies and practices. Work effectively with diverse groups of employees including employees with barriers to employment (disabilities, disadvantages, etc.). Professional, neat, and personable at all times. Maintain strict confidentiality of all sensitive employee data. Effectively communicate company policies and processes to employees and management. Listen to employee feedback and follow-up as necessary. Advise management of significant events or situations that could negatively affect the company and those events where an employee or department has positively affected the company. Ensure all reported matters are handled in a timely manner by conducting thorough research, interviews, and data analysis during the investigative phase, and communicating findings to appropriate management. Advise other managers on Human Resources issues, such as equal employment opportunity and sexual harassment concerns, ensuring timely and appropriate action is taken. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education A Bachelors degree in Human Resources Management or similar is preferred. PHR certification is preferred. Experience: Minimum of 3 years dedicated focus on Employee Relations is required. Additional Human Resources experience in management is preferred. Other: Communication: Ability to effectively communicate for mediating disputes, explaining policies, and facilitating discussions between employees and management. Problem Solving: Creative and analytical problem-solving