End-User Engagement Operations Lead

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The work: As an End-user Engagement Operations Lead, you will be responsible for visualizing the change journey of different stakeholder groups impacted by a transformation. You will develop and execute communication strategies to enhance readiness, lead engagement initiatives, and select the best techniques based on objectives. It is expected that you will be a self-starter and have the ability to operate effectively in ambiguous environments. You will engage with multiple teams and contribute to key decisions while providing solutions to problems for your immediate team and across various teams. Here's what you need: Minimum of 5+ years' experience with change analytics and interpreting insights to inform engagement strategies Strong stakeholder management skills Ability to operate independently and drive work forward in ambiguous or evolving environments Strong communication skills with experience developing and executing communication and engagement plans Problem‑solving skills with the ability to provide solutions for both immediate and cross‑functional teams ADKAR/Prosci Certification Preferred Qualifications Experience with journey management methodologies Background supporting Oracle EHR or Cerner Millennium transformations Experience designing and executing end‑user engagement programs for large‑scale technology or process changes Familiarity with selecting and applying a variety of engagement techniques based on audience needs and objectives As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $106,300—$221,100 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.