Job Description
The Associate Clinical Specialist independently provides customer support of Fujifilm’s ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site, hands-on client support for Fujifilm Endoscopy’s entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles all related inquiries and issues. The ACS partners with and provides training to all members of the customer’s staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers’ Fujifilm equipment. Furthermore, it provides service to additional customers within the zone as required. This position reports directly to the Zone Sales Director or Regional Manager. Company Overview At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers Job Description Duties and Responsibilities: Serve as the primary resource by providing continuous training and education of Fujifilm’s equipment and/or services for our regional based customers. Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes: Set up and support Fujifilm video tower / system. Inspect, troubleshoot, and maintain all Fujifilm equipment. Monitor, report, and support repair transactions. Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support. Provide daily maintenance and independent management of the client’s Fujifilm equipment. Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement. Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages. Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making. Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning. Provide and maintain customer data for integration into a future database application. Attend local, regional, and national trade shows as requested. Adhere to all safety policies and procedures. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications: High School Diploma or equivalent is required. Bachelor’s degree in business, marketing or related quantitative disciplines preferred. Minimum of 2 years of field sales or clinical experience desired. Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred. Operate a computer effectively and effic