Job Description
Epic Administrator, (Remote - Direct Hire), Days, Tulsa, OK - 37205429 5/25/2026 Starts! Must be a US Citizen! Pay Range: $82,742.40K Shift/Schedule Details: 8:00 AM - 5:00 PM - Must be available for on-call support (24/7 via pager/phone) (After hours and Weekend participation is common) Incentives (Sign-on Bonus / Relocation): Additional Notes (if any): None Required Certifications: Epic Client System Manager Certification or Epic Client Systems Administrator certification(required) - at time of submission Education Requirements: Bachelor's Degree in Business Management, Information Systems, or related field Years of Experience Required: 1-2 years of related experience Skills & Abilities Strong Epic Hyperspace client support (deployment, upgrades, troubleshooting) Ability to resolve client-side issues (performance, connectivity, printing, access Citrix / VMware Horizon / VDI support experience Strong coordination of after-hours maintenance and Epic upgrades Cross-functional collaboration with infrastructure, network, security, and database teams Strong technical documentation (runbooks, standards, troubleshooting guides) Root cause analysis and participation in incident/problem management ServiceNow or similar ITSM tool experience Ability to test and validate Epic updates and enhancements Restricted States: Alaska California Colorado Connecticut Washington, DC Hawaii Massachusetts Nevada New York Oregon Vermont Washington. Duties Job Summary The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration. Job Responsibilities Install and maintain Epic client system servers and applications. Monitor server performance and troubleshoot issues. Apply hot fixes, security updates, and service packs. Maintain Epic client systems backups and verify restores. Manage system security and user access. Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs. Test failover procedures for high availability. Participate in capacity planning exercises to ensure adequate system resources. Follow Epic best practices for hardware and software configuration. Participate on project teams as a key contributor. Coordinate issues with Epic and maintain relationship management with Epic. Build and implement Epic client systems servers and applications in support of health system requirements. Document configurations, procedures, and system architecture. Establish development guidelines to maintain optimum performance. Advise information services management in the creation of development guidelines. Review existing solutions and recommend new procedures and processes. Adhere to enterprise change management procedures per IS policy. Make configuration upgrades. Identify impact of enhancement requests. Assist customers in identifying and resolving problems. Serve as escalation point for complex client systems issues. Facilitate timely resolution of application defects and issues. Develop procedures under approved policy structure. Provide users with high quality service and system expertise. Analyze, create, and deliver reports as assigned. Establish guidelines for hardware standards to maintain adequate performance. Propose and implement enhancements to improve system performance, reliability, and data integrity. Review hardware for performance issues. Identify and perform routine maintenance to ensure high performance. Recommend backup schedules and strategies. Set up and regularly monitor backups as specified. Adhere to enterprise disaster recovery policies and procedures. Perform restores from backup. Research and recommend security and data access strategies. Configure user access based on approved policy, user roles, and responsibilities. Work with security and internal audit to comply with corporate security standards. Audit data access as scheduled or requested. Perform capacity planning for hardware and software support initiatives. Assess impact of and recommend solutions based on current and future data volume needs. Allocate and reallocate database resources. Design database system architecture to me