Job Description
Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. Benefits At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more Remote -- Applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin Description We are seeking an Epic Analyst III (Ambulatory focus) to join our team -- this candidate will work on our Epic Ambulatory team performing builds, testing, validation, maintenance and ongoing support of the Epic Ambulatory module. This position will focus on and partner with our Neurology, Psychiatry, Sleep Medicine, and sub specialties. This role will work on builds and configs, include Epic upgrade project based work, enhancement requests, ticket queue responses, and break/fix duties. A level III Analyst should have a minimum of 5 years Epic Analyst experience in this space and also be certified in the Epic Ambulatory module. Remote position, however candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin. Responsibilities Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Ambulatory. Works across interdisciplinary workgroups to accomplish set goals as a team. Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite. Monitors and mentors other analysts in methods and processes and implementation of those methods. Manages complex projects independently. Functions as business partner with service lines, departments, individuals, and coworkers. Develops advanced knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users. Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs. Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building. Leads delivery of technical consulting and support services and solutions with some management input. Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations. Resolves application errors and system issues independently. Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests. Maintains strong and positive relationships with all application vendors. Assist with Epic Security assignment, security templates and maintenance where appropriate. Provides on-call coverage as scheduled. Provides project management services and support with some management oversight. Follows EHC IS project management protocol. Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation. Works with end users to navigate the new request process. Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures. Provides system solutions in accordance with regulatory guidelines. Follows prescribed change management and time reporting processes and documentation requirements. Responds to support calls within designated times according to priority and provides regular updates until resolution. Assists in queue management to be sure calls are answered and followed up on efficiently. Provides and communicates clear documentation for support, status, and issues resolutions. Remains current on Epic new version training for all applicable Epic certifications (if Epic). Prefer