Event Registration & Volunteer Coordinator

Social Enterprises, Inc. is committed to driving action through impact events for non-profits and social cause-focused organizations. We believe in the power of community and in changing the world with our actions. Visit our website at https://www.socialenterprisesinc.com/ to learn more about our projects. Strong customer service skills are a must along with exceptional attention to detail, organization and responsiveness.. This is full-time position with a starting wage of $50,000 plus benefits to include medical, dental, retirement savings with match, PTO, and paid holidays. Please email resume and cover letter to jobs@socialenterprisesinc.com , with Event Registration & Volunteer Coordinator in the subject line. Social Enterprises is an Equal Opportunity Employer. Job Description Event Coordinator will provide event and attendee registration and volunteer support for Social Enterprises events. It is essential that the coordinator is highly detail oriented, organized, communicates effectively, and has good customer service skills. Coordinator should be comfortable handling registration for conferences for approximately 500 to 2500 attendees, and working as the volunteer coordinator lead for each conference. Job Responsibilities Registration Coordination Utilize, update and create event registration forms using set registration checklist, outlining best practice considerations for every event. Set-up and ensure registration has data elements required by client, including custom questions (will vary by client) Create registration pricing to get input and approval from client before registration goes live Develop and maintain registration websites using online event management software (Swoogo, Zoom) for events assigned Manage registration processes including entering/modifying registration data, producing reports and registration lists Assist and respond to attendee inquiries via phone and email in a timely manner (24-hour response time or less) Registration reporting – includes sending registration reports and results to client at regular intervals, as dictated by client statement of work. Create custom registration reports in best practice template for each event. Maintain best practice standards for registration rules/parameters (early bird rates and dates, refund and exception policies etc.) based on experience and past year registration data analysis Oversee event registration including responding to attendee's questions, making registration changes and providing updates to team members and clients Organize and coordinate badge printing pre-event. Be able to mail merge documents successfully to send to name badge printing partner. Able to work with QR codes. Work with graphic designer to create badge design templates for each event to meet each event badge requirements Review registration signage needs for each event Oversee shipping/packing of event and registration materials for each event Track and create registration discount codes for each event Onsite Set-Up/Coordination Deliver great customer service by working seamlessly with attendees and clients pre-event and onsite Manage onsite setup of registration and dissemination of all materials Prepare FAQ and training instructions for registration Set-up equipment, test, and operate equipment onsite (printers, computers) Print final registration reports and have them accessible to the team onsite Keep a daily desk log and ensure that any outstanding questions get answered Assist in coordinating break schedules for staff at registration Keep registration area professional and tidy at all times Manage best practice onsite event supply list and order event supplies Work with event team to ensure registration runs smoothly onsite including onsite registration Track check-in/historical data for client for registration Assist onsite with other aspects of event, as needed/directed by Event Manager Volunteer Coordination Create and lead coordination of volunteer application and FAQ page to be posted to website and promoted in emails Create volunteer staffing grid and ensure all required areas of the event are fully staffed with volunteers Develop and manage volunteer applications, registration, and scheduling Assign volunteers to roles and shifts based on event needs and volunteer availability Communicate clearly and consistently