Executive Director of Operations

Job Title Executive Director of Operations Reporting Object Chief Operating Officer (COO) Position Overview The Managing Director of Operations is fully responsible for the organization and management of the company's daily operations and strategic execution. This role ensures the efficient allocation of corporate resources, the continuous optimization of operational processes, and the coordinated operation of various business departments, thereby improving overall operational efficiency, customer satisfaction, and profitability. This position serves as the core bridge between strategy formulation and front-line execution. Main Responsibilities Operational Strategy and Process Optimization Formulate and implement the company's medium- and long-term operational strategies to ensure high consistency with the overall corporate strategy Analyze existing processes and promote business process standardization, automation and optimization Establish key operating indicators (KPIs), monitor them regularly and drive improvement plans Lead digital operations transformation projects to improve organizational efficiency and responsiveness Department Management and Organizational Coordination Coordinate the company's major operational functions, including supply chain management, customer service, production, after-sales support, procurement, etc. Promote cross-departmental communication mechanisms, break down information barriers, and improve collaboration efficiency Manage and guide the middle management team to ensure team execution and talent development Quality Control and Risk Management Develop and monitor quality control systems to ensure services or products meet standards and regulations Establish a risk early warning mechanism to proactively identify and manage operational risks Review compliance processes to ensure that company operations comply with laws, regulations and industry requirements Financial and Resource Management Responsible for operating budget formulation and cost control to ensure reasonable and efficient operating expenditure Optimize supply chain and procurement strategies to improve resource utilization and profit margins Improve the efficiency of various operational resources such as fixed assets, warehousing, logistics, and human resources Continuous Improvement and Innovation Establish a culture of continuous improvement and promote the implementation of management tools such as Lean, Six Sigma, and 5S Focus on industry trends and technological innovation, and promote the implementation of automated and intelligent operation models Lead operational project management, including system implementation, process reengineering, expansion/integration plans, etc. Job Requirements Educational background Bachelor degree or above in Business Administration, Engineering Management, Operations Management or related majors MBA preferred Work experience At least 18 years of experience in business operations management, including more than 8 years of senior management experience Have a comprehensive operational background in large or multinational companies and be familiar with the entire process from strategy to execution Successful experience in driving complex cross-departmental projects