Job Description
Position Summary The Executive Director, SEIT / Pendency Programs will serve as the senior operating leader responsible for building, leading, and scaling NorthStar’s SEIT and pendency services platform in New York City. This role oversees program strategy, day-to-day operations, provider infrastructure, family and referral partner relationships, compliance readiness, service continuity, crisis management, and overall program performance. The ideal candidate has deep NYC special education experience, strong knowledge of DOE, CPSE / CSE, IEP, SEIT, SETSS, preschool special education, and pendency-related operations, and the executive maturity to lead in a complex, high-growth, regulated environment. Key Responsibilities · Lead the overall strategy, operations, staffing model, and performance of the SEIT / pendency program in New York City. · Build clear workflows for referrals, intake, documentation collection, provider placement, scheduling, family communication, case follow-up, and service continuity. · Provide senior oversight of DOE-facing and CPSE / CSE-related operational processes, including IEP-driven service implementation, mandated service delivery, school coordination, documentation expectations, and pendency case transitions. · Serve as the senior escalation lead for complex family, provider, school, attorney, referral partner, compliance, and service-delivery matters. · Lead crisis management and incident response for urgent family escalations, provider no-shows, service interruptions, staffing shortages, documentation failures, and other high-risk operational issues. · Build and oversee compliance, quality assurance, file review, corrective action, audit-readiness, provider documentation, and billing-support routines. · Lead provider recruitment, screening, credential review, onboarding, placement readiness, supervision coordination, retention, and performance management. · Build trusted relationships with families, attorneys, advocates, evaluators, preschools, school leaders, and referral partners. · Define and manage KPIs across referrals, intake, time-to-service, fill rates, provider utilization, documentation timeliness, family response time, escalation closure, and service continuity. · Use dashboards, reporting, root-cause reviews, and corrective action plans to improve execution, accountability, and program performance. Crisis Management and Service Continuity Expectations · Maintain calm executive judgment under pressure while protecting family trust, compliance readiness, provider accountability, billing-readiness, and service continuity. · Create and maintain escalation pathways, incident logs, communication templates, emergency coverage procedures, and post-incident review practices. · Lead root-cause analysis after major incidents and implement practical prevention controls to reduce repeated service disruptions. Pay: $175,000.00 - $210,000.00 per year Benefits Health insurance Paid time off Professional development assistance Experience: Management: 10 years (Required) Supervisory : 7 years (Required) DOE, CPSE / CSE, IEP, SEIT, SETSS: 7 years (Preferred) Parent relationship: 10 years (Preferred) crisis management : 5 years (Preferred) License/Certification: New York State Special Education Certification (Required) SBL or SDL certification (Required) Ability to Commute: New York, NY 10001 (Required) Work Location: In person