Job Description
The Executive Housekeeper directs and controls the entire Housekeeping operations within the resort, which includes the daily supervision of guest service and team member support. They will work with the Resort Leadership Team to develop and implement improvements to policies and operational systems in order to achieve outstanding service scores; maintain proper budget allocation to improve business sustainability; and identify opportunities that better equips the organization to achieve its established annual business goals. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here's why you'll love it here - We offer an excellent benefits package to our Full-Time Team Members that include: Salary Range: $75,000~ $80,500 per year This position is eligible for a corporate bonus Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor weve received is the continued loyalty of our Owners, Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Additional Responsibilities Include: Develops and executes the strategic initiatives of the Housekeeping department and makes adjustments to the operations in order to meet the strategic goals and interests of Resort Operations. Develops clear goals and ensures policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations. Provides clear and concise direction to the housekeeping team through regularly scheduled department meetings and written documentation. Leads managers and housekeepers in completing their assigned duties. Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolvie issues and coordinates efforts with other departments as necessary to provide excellence in service. Ensures consistency in daily communication and monitors activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while meeting guest expectations. Maintains an accurate inventory of linens and operating supplies. Oversees uniform orders and ensures that proper procedures are followed to maintain an adequate supply. Ensures all laundry operations are within productivity standards. Ensures carpet and floor maintenance program is in compliance to standards. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured. Hires, supervises, disciplines, and conducts training of housekeeping staff. Performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation requests, performance management, etc. Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations. Identifies and coordinates development plans for team members to ensure continued growth and success within the organization. Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Displays professionalism when dealing with contractors or suppliers to ensure a strong working relationship, compliance is adhered to and issues are handled in a timely manner. Develops and Manages the financial spending of the operations as it relates to the established annual budget. Makes recommendations based on data to achieve financial sustainability and ensures effective reporting and forecasting of results in collaboration with the General Manager and Sr. Manager-Business Management Performs other r