Job Description
JOB The purpose of this position is to provide customer service and administrative support to the Chiefs of the Wilmington Fire Department. This is accomplished by performing work that may include screening calls and responding to questions or referring callers; handling sensitive and confidential issues and customer complaints; managing complex calendars and appointments; arranging departmental meetings, programs, events or conferences, including all logistics; preparing and maintaining a variety of department-specific reports, databases and presentations; monitoring expenditures and transactions; composing original correspondence on behalf of the chiefs, coordinating work for special projects; researching and compiling information and data; performing or overseeing data entry; summarizing data for presentations, including preparing graphs and charts; maintaining or overseeing the maintenance of a variety of department records; and performing miscellaneous clerical duties as required. EXAMPLE OF DUTIES Provides customer service to the public by receiving and directing phone calls and walk-ins, reporting on city matters, communicating with constituents and community leaders, conducting office tours, preparing written correspondence, and problem solving. Provides administrative support to the Fire Department, specifically the Fire Chief and the Assistant Fire Chiefs as needed, by composing and preparing documents, ordering supplies, maintaining local files, handling confidential information, processing invoices, creating expense reports, coordinating EOC activities and taking meeting minutesManages Chief calendars and schedules; coordinates the scheduling of meetings, appointments, programs, conferences, events, and travel; resolves scheduling conflicts; manages logistics and arranges for required resources, materials, and facility spaces; monitors deadlines and payment schedules.Screens incoming mail for content and takes appropriate actionProvides support to the department SUPPLEMENTAL INFORMATION PHYSICAL DEMANDS: Exerts up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.WORKING CONDITIONS: This position generally requires work in an office setting.