Experience Coordinator / Project Liaison

Experience Coordinator / Project Liaison We're looking for a detail-oriented and proactive Experience Coordinator / Project Liaison to support our project managers and marketing team. This client-facing role ensures smooth communication, timely follow-ups, and high-quality service from start to finish. Key Responsibilities Be the first point of contact for customer inquiries (phone, email, in-person) Assist project managers by tracking follow-ups and reminding them to return calls Package and mail stone samples alongside PMs Coordinate with marketing to plan on-site events Use Canva and OptiSigns to update in-office TV messaging Maintain and update CRM records, including logging all customer calls and walk-ins as opportunities Organize shared sales materials and communication logs Qualifications: High school diploma required; college degree a plus Strong communication and organizational skills Comfortable using Canva, Google Workspace, CRM tools Able to work independently in a fast-paced environment Positive, team-oriented, and proactive mindset Why Join Us: We're a family-owned business with a collaborative culture. Creativity and initiative are encouraged, and your work will directly impact the team's success. Benefits include health, dental, vision, PTO (including your birthday!), and 401K matching.