EXPERIENCE SPECIALIST NF2* (RFT) MCX MARINE MART ALL LOCATIONS

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps. This position is located at MARINE CORPS BASE HAWAII / KBAY, KANEOHE BAY, OAHU, HI, - MCX MARINE MART. Candidates selected for this position will serve as a REGULAR FULL-TIME EXPERIENCE SPECIALIST (SALES TEAM LEADER) NF2 working for MCCS. This vacancy is also eligible for the following Employee Benefits: 401(k) Retirement Plan with up to a 5% employer match Retirement Plan - 1% employee contribution and a 5 year vesting period (once vested: can collect a lifetime monthly pension annuity when retirement age is reached). Medical and Dental Benefits (Aetna, HMSA, and Kaiser) Flexible Spending Accounts Long Term Care Insurance Life Insurance Short Term Income Replacement Insurance Employee Assistance Program Paid Sick Time Paid Vacation Time Major Duties Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Completes all sales and return transactions using the Point of Sale system. Assists the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. May assist store leadership with special events ensuring customer experience criteria is met. Reports to the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions. Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career. Observes service transactions and coaches team members to increased levels of performance and effectiveness. Relays instructions gets work started, sets pace and performs supervisory duties in an emergency, or short-term and nonrecurring basis. Takes advantage of all training opportunities to develop service skills. Develops a general understanding about the brands and products sold within the store. Partners with team members to provide answers to product questions from customers. Relays customer comments and concerns to Sales Specialist and Sales Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Manages categories/areas within the brand experience to include inventory accuracy and merchandise presentation. Communicates product outs to Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Identifies and reduces all risks of loss and/or theft. Ensures the front line operation is led appropriately in the absence of an Experience Manager, Sales Manager, Store Manager or Marine Mart Manager ensuring proper staffing coverage and service standards are met. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards,