Experience Specialist-Rehab; West Clinic, 0.5 FTE

16028BRDepartment Name:HSP PT Clinic -Westside Location:Meriter Therapy - West Job Description: We are seeking a dynamic Experience Specialist to join our Outpatient Rehab Therapy Team. At UnityPoint Health – Meriter Therapy, patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities to actively participate in team-based leadership structured groups that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement. Experience Specialist - Rehab (ESR) team members contribute to the smooth functioning of the outpatient therapy clinics by fulfilling a range of supportive duties. Daily responsibilities are structured into complementary roles that work together to maintain an efficient and coordinated flow. ESRs will rotate through all roles, which include, but are not limited to: Front desk reception and administrative/clerical support – Patient appointment scheduling, point of service payment collections, and registration processes support. Patient navigation from point of entry to exit of clinic. Perform periodic regulatory and compliance checks. Room reset and readiness tasks – Organizing, cleaning and prepping of patient care areas, completing equipment maintenance requirements, and supply ordering. Duties and Responsibilities Work within the context of patient-centered care in an outpatient therapy clinic setting. Work collaboratively with the therapy team to suppor