Express Service Advisor

Schedule: Monday - Friday | 7:00 AM - 5:00 PM Department: Service Department Position Overview We are seeking a motivated and customer-focused Express Service Advisor to join our growing service team. This position is responsible for managing the Express Service Lane , assisting customers with routine maintenance services, and ensuring a fast, efficient, and professional service experience. The ideal candidate thrives in a fast-paced environment , communicates effectively with customers and technicians, and is highly organized. Key Responsibilities Greet customers promptly and professionally upon arrival Write repair orders for express maintenance services including: Oil changes Tire rotations Multipoint inspections Battery replacements Cabin and engine air filters Wiper blade replacements Other quick maintenance services Accurately document customer concerns and service requests Communicate service recommendations and pricing clearly Coordinate workflow with express technicians to maintain efficient turnaround times Monitor vehicle progress and keep customers updated Ensure repair orders are completed accurately and closed properly Promote maintenance services and manufacturer recommended services Deliver excellent customer service and maintain high CSI standards Qualifications Strong customer service and communication skills Ability to multitask in a fast-paced service environment Basic automotive knowledge is helpful Strong organizational and time management skills Computer proficiency and ability to learn dealershi