Job Description
Job Description Assistant to the facilities manager will be the primary point of contact for all tenants, visitors, and guests, ensuring the smooth and efficient operation of our multi-tenant building. This role requires a professional with a strong understanding of building maintenance, security protocols, and operational procedures, and a proven ability to manage multiple projects and deadlines. This position reports directly to the Facilities Manager and will be essential in maintaining the highest standards of safety, cleanliness, member satisfaction and functionality. Find out more here about how you can unleash your full potential at DLL ! Day to Day Tenant and Guest Relations: Act as the primary point of contact for all building occupants, providing exceptional customer service and promptly addressing their needs. Manage the badging system and visitor management system to ensure a welcoming experience for all guests. Building Operations: Assist the Facilities Manager in the day-to-day operations of the facility, including managing vendor services, and overseeing building conditions. Assist with scheduling preventative maintenance for all equipment and building systems. Security and Safety: Monitor and manage the security camera and access control (badging) systems. Ensure all security protocols are followed and respond appropriately to any security concerns. Operational Improvement: Develop and implement continuous process improvement (CPI) strategies to streamline building operations, tenant relations and enhance efficiency. Administrative and Project Management: Manage and administer the multi-tenant conference center reservation system, including arranging for room setup and AV equipment operation. Maintain inventory control and assist with various projects as assigned. This role requires the ability to handle multiple tasks and projects simultaneously, ensuring timely completion and a high degree of organization. Emergency Response: Serve as the primary point of contact in the Property Manager and Facilities Manager’s absence. A strong understanding of the manager's emergency responsibilities is essential to ensure a swift and appropriate response in an emergency event. All members enjoy Two working days per year volunteering for a local charity. Health and Wellness program including healthy food, free health checks, fun health & vitality activities. Flexible hours with possibility to work from home Career development opportunities: online learning, member development programs. Click this link for an overview of all the benefits in your region. “We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect” Essentials Experience: A minimum of 3-5 years of experience as a facilities technician, security staff member, senior receptionist or in a similar role within a multi-tenant or commercial building environment. Education: An Associate's degree in a relevant field or equivalent practical experience. Skills Communication: Excellent verbal and written communication skills with a professional and friendly demeanor. Technical Proficiency: Strong proficiency with PC software, including the Microsoft Office Suite. Experience with conference room AV systems and security/access control systems is required. Organizational and Project Management: Proven ability to manage multiple tasks, projects, and deadlines with exceptional attention to detail. Problem-Solving: The ability to remain calm under pressure and handle emergencies in a timely and effective manner. Physical Requirements: This is a fast-paced, hands-on position requiring significant flexibility and mobility. The role may involve lifting and moving heavy items. Availability: Must be available for 24/7 on-call duties to respond to emergencies. Choose Wellbeing DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our Four Wellbeing Categories Are As Follows Connection – Build meaningful connections with other DLL members Health – Manage mental, emotional and physical health Finance – Provide learning opportunities to help members achieve personal financial health Lifestyle – Maintain balance between work and life priorities These are the things that matter to our members and the wellbeing of our members matters to DLL! Settling In At DLL, we are many things. We are team m