Job Description
Mission Monitor, analyze, and manage product anomalies coming from the field from detection to resolution. Ensure robust quality processes and alignment with Stellantis standards across regions. Support the deployment of solutions in the network via Technical Service Bulletins (TSBs) and service campaigns. Contribute to the design/specification and implementation of the systems supporting detection Standardize worldwide management of the technical service bulleting Main Responsibilities Detect, analyze, and manage product anomalies, coordinating with engineering teams and suppliers for resolution. Ensure quality processes are followed and continuously improved across all regions. Support the creation and distribution of Technical Service Bulletins (TSBs) and service campaigns to the repair network. Collaborate with field teams and workshops to gather feedback and validate solutions. Write clear and structured specifications for system development related to quality and technical support. Analyze technical data to identify trends, root causes, and improvement opportunities. Maintain a 360° view of the repair workshop environment to ensure practical and effective solutions. Leverage deep knowledge of Stellantis products and technical documentation to support diagnostics and repair strategies. Benchmark best practices from other OEMs to enhance internal processes and tools. Basic Qualifications Bachelor's Degree in a related field 5+ years' experience in the automotive industry Strong knowledge of product quality processes, anomaly detection, and issue resolution workflows Familiarity with workshop operations, repair procedures, and technical documentation Experience in managing TSBs, service campaigns, and network communication Ability to write functional and technical specifications for system development Strong analytical and problem-solving skills, including data interpretation Capacity for synthesis and simplification of complex technical topics Fluent in English (spoken and written) Preferred Qualifications MBA Bilingual Experience with other OEMs is a strong plus Experience working or collaborating with Stellantis Our Benefits — Designed With You In Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We Help You Plan For The Future With An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don’t contribute Income Protection & Insurance Options Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind. Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work. At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by