Field Engineer 4

Location: Tempe, AZ Work Type: Field Support / Onsite Overview: Seeking a Field / Computer Technician to provide break-fix support for laptops, desktops, and peripheral devices in the metro area. This role involves hardware repairs, field service support, ticket management, and customer-facing technical support. Responsibilities: Perform laptop and desktop break-fix repairs Replace hardware components including hard drives, motherboards, keyboards, and LCDs Conduct full unit swaps and peripheral replacements Support field service requests across assigned service areas Update and close tickets in the service management system in real time Provide professional customer support during onsite visits Maintain accurate documentation and reporting for all service activities Requirements: 1+ year of hands-on desktop/laptop break-fix experience Experience diagnosing Dell laptops and PCs preferred Computer-building experience preferred Basic knowledge of desktop/laptop hardware and Microsoft applications Reliable vehicle and valid car insurance required Ability to pass drug and background screening Strong communication and customer service skills Willingness to complete Dell certifications after selection Preferred Certifications: CompTIA A+ Certification Additional Requirements: Ability to travel locally throughout the day Comfortable with administrative and ticketing responsibilities Ability to work overtime or extended shifts if required Must maintain professional business-casual appearance