Job Description
Some of the highest PAY in the industry!! (4 locations) Needed For LA, SF, Colorado, and Portland Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing. Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to: Creating and updating documentation of technical information. Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers. Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines. Establish and build exemplary communication and customer service relationships with customers. Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service. Other duties as assigned. Minimum Requirements: Bachelors or Associates Degree in technical related field of study preferred. 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools. Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS. Good verbal and written communication skills with exceptional customer service orientation. Must be able t