Job Description
A Field Service Engineer contributes to the success of Hartwig by keeping our customers' CNC machine tools running at peak operating levels by performing repairs. The customers we serve are in a variety of industries and rely on our team to repair, inspect and troubleshoot their equipment. Main responsibilities of this full-time role based in the Dallas, TX area include: Conduct efficient and timely preventive maintenance to include changing fluids, filters and checking accuracy of calibrations Recommend maintenance modifications and improvements to machines, equipment and processes Train and instruct customers on preventive maintenance best practices Responsible to help with any service tool tracking on tools utilized. Schedule preventive maintenance customer visits Increase field sales by promoting the PM program and other opportunities Conduct inventory counts Ability to complete necessary tasks in our service software and timecard system on a daily basis Traveling to customer sites, usually within 2 hours from home, with occasional overnight travel Qualifying Skills: Individuals who ideally fit this role should meet the following qualifications: Above average mechanical and electrical aptitude Relevant mechanical or preventive work experience, inspection and/or repair experience Demonstrated commitment to customer satisfaction Excellent attention to detail and follow through Ability to work independently, a go getter that finds the next customer that needs our help Someone who doesn't mind getting dirty or working in hot/cold environments Good driving record and valid driver's license to ensure fleet vehicle insurability The Organization and Our Benefits Our team of over 200 profess