We are an innovative, venture-backed biotech company that's transforming how researchers analyze molecular interactions. We have developed a proprietary, next-generation biosensing platform that delivers real-time, high-resolution data-significantly improving speed, accuracy, and usability compared to traditional technologies. We are art an exciting growth stage, with strong funding, a rapidly expanding customer base across pharma, biotech, and academic institutions, and a leadership team with a proven track record of building and scaling successful life sciences tools companies. Position Overview We are seeking a Field Service Engineer to install, commission, maintain and troubleshoot advanced medical and biomanufacturing equipment at customer sites. The ideal candidate combines hands-on field service experience with domain knowledge in medical device and biologics manufacturingparticularly interferometry, biosensors, monoclonal antibody and gene-therapy related systemsand is comfortable working with both mechanical/electrical systems and software platforms (including Infor and AI-enabled diagnostics). This role supports uptime, validation, regulatory compliance and continuous improvement for next-generation technologies in clinical and manufacturing environments. Key Responsibilities Install, commission and validate medical and biomanufacturing equipment at customer sites, ensuring systems meet performance and regulatory requirements. Perform preventive maintenance, calibration and repairs on complex instruments including interferometry systems, biosensors, and automation used in monoclonal antibody and gene therapy workflows. Diagnose and resolve electrical, mechanical and software issues on site and remotely; leverage AI diagnostics and instrumentation knowledge to reduce mean time to repair. Support equipment integration with customer systems and enterprise software (e.g., Infor); assist with data connectivity and troubleshooting of software/firmware issues. Document service activities, create detailed service reports, maintain spare parts inventory and update service records in the companys systems. Collaborate with R&D, quality and manufacturing teams to provide feedback on field issues, assist in design-for-service improvements and participate in product lifecycle updates. Deliver customer training and technical transfers for operators, maintenance teams and engineers; provide clear, professional communication to technical and non-technical stakeholders. Support regulatory compliance activities, including installation qualification (IQ), operational qualification (OQ), preventive maintenance protocols and responses to customer audits. Travel regularly to customer sites, respond to service calls with urgency, and work flexible hours for critical escalations and installations. Qualifications Bachelors degree in Mechanical/Electrical/Biomedical Engineering, Biotechnology, Life Sciences or equivalent technical field; advanced degree or certifications a plus. 3+ years of field service or commissioning experience supporting medical device, biologic manufacturing or laboratory instrumentation; experience in medical manufacturing or medical device manufacturing preferred. Hands-on experience with interferometry, biosensor technology, monoclonal antibody or biomolecular instrumentation, and familiarity with gene therapy/biologics workflows. Proven troubleshooting skills across mechanical, electrical and software domains; experience using AI-enabled diagnostic tools and next-generation technology platforms. Working knowledge of enterprise software integrations (Infor or similar ERP), instrument firmware, data communications and networking basics. Familiarity with regulatory standards and documentation practices (FDA, ISO 13485, cGMP) and experience performing IQ/OQ/PQ or similar validation activities. Excellent customer-facing skills with the ability to train, mentor and clearly document technical issues and resolutions. Ability to travel frequently, work independently in the field, and possess a valid drivers license; willingness to work flexible hours for on-call support. (some international and national travel) Strong organizational skills and attention to detail; commitment to safety, quality and continuous improvement. Benefits Base Salary: $120,000 - $140,000 in a base salary Excellent Benefit Package Medical, Dental and Vision Insurance. Flexible Spending Account Life, AD&D and LTD Insurance. PTO - you deserve plenty of breaks 401K Retirement Plan. Email Your Resume In Word To
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