Job Description
About the Role:- To carry out regional site services and support, with an emphasis on safety, productivity, profitability, customer service, quality and reliability. The position requires a high percentage of time in the field, diagnosing errors and technical problems, promoting company services, and identifying areas for operational improvement to support future business and project success. This role will be based in our Columbus, Ohio Office, 4 days in the office and 1 day working from home. There will be requirement to travel to site to perform the duties of the role. Key Responsibilities:- Travelling throughout the region to various mining operations for regular on-site inspections and visits Auditing, testing, installation, commissioning, warranty and breakdown assistance of Air, Sound and Water products Completing regional service and repair jobs to ensure they are completed to the customers expected level of quality and within the negotiated time frame Providing quick response solutions to technical issues that may arise during or post installation Liaising closely with key stakeholders to ensure the highest level of customer satisfaction is achieved Establish and maintain relationships with existing and new vendors and contractors within the region Providing assistance and guidance to service staff and Project managers on all project related matters Assisting with various operational requirements, assessment, process improvement and documentation as required Identifying opportunities for additional product sales and services through effective relationship management and networking Ensuring quality standards are upheld and that work is conducted safely and in accordance with company policy at all time About You:- Essential trade qualifications, experience working in a similar role and highly capable with equipment installs and troubleshooting A knowledge of the Australian mining industry, specifically the geography and ownership of operations in the region Excellent communication and interpersonal skills, with a positive, can-do customer service attitude An inherent technical aptitude with the ability to learn new products, understanding their capability and associated benefits that will support client relations Highly adaptable with exceptional fault finding and independent problem-solving skills based on the ability to gather and process information, consider alternatives and determine best plans Hands-on install supervision and coordination of field maintenance, utilizing site personnel and subcontractors Consistently thinking 'outside of the box' to improve project deliverables, timelines and margin Strong safety management awareness with a passion for educating and promoting fundamental WHS practices in line with company policies and procedures Capable of developing strong networks and customer relationships by means of on-site meetings, technical presentations and project team interactions