Job Description
SUMMARY The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records. RESPONSIBILITIES Someone in this position at TRUNO will: Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted for Interact with store personnel and Truno team in a positive manner and easy to understand by the people being communicated with Maintain ability to work regular hours, as well as after-hours availability when needed Willing to travel when needed, typically within a 150-mile radius, limited overnight travel Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for Able to use tools, including basic power tools, in the performance of assigned duties Provide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc. Perform basic configuration of software and hardware, and perform installs and upgrades, as needed Organized, well prepared, and maintain professional appearance