Job Description
Job Title: Field Technical Representative Location: New York City Salary: $60,000-$75,000 Our client is a specialized manufacturer of electronic components for the elevator industry, delivering high-quality, integrated hardware and software solutions across North America. This is a hands-on, field-based role where you will serve as the primary technical presence in New York City. You’ll work closely with installers, field operations, and R&D to diagnose and resolve hardware, software, and networking issues on-site. This role is ideal for someone who enjoys working independently and taking ownership of technical challenges in the field. Requirements Electrical Licensing: EDM “T” License or equivalent required; EDM “D” License is an asset Location: Must reside within the five boroughs of NYC Experience: 1–2 years of hands-on field service experience in a customer-facing role Technical Skills: Strong troubleshooting across hardware, software, and electronics Electrical Knowledge: Proficient with multimeters and safe handling of AC/DC systems Networking: Experience with routers, switches, firewalls, DHCP, static IPs, DNS, TCP/UDP Diagnostics: Ability to interpret logs, error codes, and system behavior Technical Literacy: Able to read wiring diagrams and schematics; elevator systems experience is an asset Hardware: Experience with firmware updates, board swaps, and basic recovery procedures Mobility: Valid driver’s license, reliable vehicle, and ~20% travel required Work Style: Self-sufficient, responsive, and comfortable working independently Compliance: Must pass background checks (credit and criminal) Communication: Strong interpersonal and customer-facing skills Responsibilities Provide on-site technical support for hardware, software, and connectivity issues Conduct site surveys and validate installation requirements Troubleshoot networking issues, including routers and switches Perform hardware replacements, firmware updates, and system recovery Support field teams with technical guidance and issue resolution Collaborate with internal teams, including R&D, to resolve field issues Build strong relationships with mechanics, installers, and field stakeholders Prepare for site visits with pre-diagnosis and clear troubleshooting plans Verify full system functionality before closing service visits Document field findings and produce clear, actionable reports Escalate critical issues within 24 hours and provide ongoing field insights This role is approximately 70% field support, 25% site surveys, and 5% reporting. It offers a high level of autonomy while remaining closely connected to internal technical teams. Posted By: Jon Szynalski