Job Description
Kobus - Pasadena TX Role Summary/Purpose: The Product Support Technician provides technical assistance and support to customers and internal teams regarding product functionality, installation, maintenance, and troubleshooting. The technician also executes product testing, training users, and updating technical documentation or knowledge bases. Essential Responsibilities: Machine Assembly & Repair Assemble, install, and commission new machines to company standards. Diagnose, troubleshoot, and repair customer machines and equipment in a timely and professional manner. Perform preventative maintenance to ensure optimal machine performance and longevity. Customer Support & Training Travel to deliver hands-on training to customers on the proper use and maintenance of Kobus equipment. Conduct on-site product demonstrations and practical trials for potential customers. Provide technical guidance and support to ensure customer satisfaction and successful machine operation. Reporting & Communication Report on ground and site conditions to assist with technical evaluation and sales planning. Document all service activities, including customer interactions, issues encountered, and resolutions provided. Escalate complex or recurring problems to management for further analysis. Sales & Promotion Actively promote Kobus consumables and complementary products during customer visits. Support sales initiatives by identifying opportunities for additional product or service offerings. Logistics & Coordination Arrange and manage travel logistics in line with customer schedules and project requirements. Submit accurate and timely expense reports in accordance with company polic